Team Member Spotlight – Chad Young

At Massey Services, we’re excited to recognize outstanding Team Members for their hard work and dedication throughout their years of service.

We have amazing team members with many backgrounds and different personalities who have a real passion for what they do.

In this new blog series called “We Are Massey,” we’ll be showcasing Massey Team Members from our Corporate Headquarters and your local Service Center, who represent why our people Make the Difference. By doing so, we want to give you the ability to learn more about their lives – both professional and personal – and get a glimpse into what motivates them in their career at Massey Services!

Today, we shine the spotlight on Chad Young, Service Manager from our Oldsmar Service Center, for his dedication to our Company and Customers.

At Massey Services, we are always looking to commend employees who exemplify great character and bring a positive mentality every day. Chad is both determined and positive and truly “Makes the Difference”. So, let’s dig deeper and get to know Chad!

The Basics


Chad Young


Jasper, IN

Current City:

Dade City, FL

Job Title:

Service Manager

Years of Service:


Meet Chad Young

Who do you admire and why?

I admire my father the most. He passed away almost 12 years ago. He was a hard working father of 3 that never took a day off from work. While we were not well off, we never wanted for anything we truly needed. He was well liked by everyone who knew him & I aspire to be the man he was.

What Jeopardy category could you clear no problem?

Insect Biology!

Favorite Sports Team?

University of Kentucky Wildcats!! GO BIG BLUE!!

Favorite Snack?


Best Piece of Advice you have ever received?

Friends come and go but Family is forever.

What is the one thing you could never live without?

Cell phone. Keeps me in touch with my family and work throughout the day.

Three words that describe you?

Ethical, Loyal and Faithful.

The Career

Tell us a little about your job:

The hours are long and some days are tougher than others. That being said, I have never had a more gratifying job. The hard work and tough days pay off when you see the impact you have on your fellow employees. From setting up their days to run efficiently so they aren’t out until dark, to the behind the scenes things like saving a customer a few more dollars on their bill.

What does your average day look like?

My average day starts out with seeing the needs of my technicians and making sure they have everything to get their day started. The middle part of my day is spent seeing to the needs of our customers. My day usually ends with checking in on our technicians, answering phones and decompressing from the day before the drive home in rush hour traffic.

Share a notable experience you have had at work:

I’ll share an experience I had at the Massey Services Eagle Pinnacle Awards Banquet a few years ago. My wife and I always stay the extra night and this was a couple of months after I was promoted to service manager. So after work, my wife and I made the drive to the resort. We arrived early evening and as we walk into the entrance of the resort I see Ed Dougherty walking up the stairs. I just assumed he wouldn’t recognize me so I was ready to go to the desk and check into our room. Before I could even turn to head to the desk he yells “Chad!! It’s really good to see you! So glad you guys could make it!” as he totally changed course from where he was going to come over and greet us. He shook my hand and gave me a hug. I introduced him to my wife who put out her hand to shake his & he says “I’m sorry Jaimie, but at Massey Services we don’t do handshakes we do hugs.” and he gave her a big hug. This is a man that I had only spoken briefly to when I went to corporate for my service manager interviews for the service manager position probably 4 months earlier. I didn’t think about it much at the time but after seeing how much the Masseys, Ed & the rest of the executive team care about their Team Members, enough to put on an awards banquet at one of the nicest resorts in Orlando, it touched me that he was thoughtful enough to remember me after such a brief meeting. By far the coolest thing that has ever happened to me at any company I have worked for.

Who do you look to for inspiration?

I love my God. He makes me want to be a better father, a better husband, a better Team Member and a better person.

What motivates you to wake up & go to work?

I would have to say that my family is the reason I do everything I do. I received custody of my amazing daughters: Celeste, Ciarra & Braylynn back in 2008 & was a single dad until I married my wife, Jaimie, in 2013. Those people are the most important things in my life. There is nothing I wouldn’t do to provide them with the best lives possible. God willing I will continue to do that for them while working for the best owners in the industry at Massey Services, Inc.

Thank You Chad Young!

Massey Services thanks Chad for his determination and positive attitude. He cares about not only his customers but also his fellow employees and managers. His resolve for self-improvement has made him into the great professional he is today. He truly deserves to be in this month’s Team Member Spotlight.