Team Member Spotlight – Victor San Inocencio
At Massey Services, we’re excited to recognize outstanding team members for their hard work and dedication throughout their years of service.
We have amazing team members with many backgrounds and different personalities who have a real passion for what they do.
In this new blog series called “We Are Massey,” we’ll be showcasing various Massey team members who represent why our people make the difference. We want to give you the ability to hear right from them in varying roles at our corporate headquarters and your local service centers to see what motivates them in their career at Massey Services and get to know them on a personal level as well!
Today, we’d like to shine the spotlight on Victor San Inocencio, Pest Technician from our North Orlando Service Center, for his dedication to our company and customers.
Victor is a leader in his service center in taking on difficult situations and solving problems that please the customer. All of his customers receive the best service and the letters he receives from them is a fine example of this. If a customer has a need, Victor is always available and willing to handle their needs, even if it’s Saturday or Sunday. Victor is always happy to talk through any problem and offer solutions to help get the job done and done right. So, let’s dig deeper and get to know Victor!
Victor San Inocencio
Rio Piedras, Puerto Rico
Years of Service:
19 years and going
Meet Victor San Inocencio
Who do you admire and why?
My father. He worked extremely hard to make sure he could provide for his family.
What Jeopardy category could you clear, no problem?
Best piece of advice you’ve received?
Don’t eat the yellow snow!
What is the one thing, you can’t live without?
What TV show/movie are you ashamed to admit you love?
No shame here!!!
What is your hidden talent?
I turn frowns upside down!
Three words to best describe you:
Tell us about your job:
I make people happy!
What does your average day look like?
It’s a non-stop rollercoaster ride
How has working in this industry changed the way you look at the world?
I never stop thinking about the threat of pests and termites when looking at a beautiful structure. My brain goes “termites are going to enter there, there and there. Ants over here…”
Share a notable (funny, embarrassing, exciting) experience you’ve had at work:
17 years ago, basically when I first started working in the industry, I was at a young family’s home with a child around 3 years of age. The customer said she was having ant issues and while I was telling her about the different types of ants and how they get inside, her little boy with pearly green eyes runs up and says “Mom, but God created all creatures, big and small!” The mom looked up at me and said “Alright, I guess we can relocate them to a better home than ours.” So after that day, I became a bug relocator to all kids!
What motivates you to wake up and go to work?
My beautiful wife and wonderful kids.
Thank You Victor San Inocencio!
As you can see, there is no situation Victor is afraid to take on – he loves a good challenge. He has a readiness to offer solutions every time a customer feels that something is not quite right and will always answer their questions thoroughly and honestly. That’s why his customers (and his managers) have great confidence in his problem solving abilities. All of these reasons are why we showcased Victor in this Team Member Spotlight – he is self-starting, loves challenges and always keeps total customer satisfaction his top priority.