May Technician of the Month: Steve Dockham
At Massey Services, success is built on the dedication of team members who go above and beyond to care for customers and their homes. For May, we’re proud to recognize Steve Dockham as our Technician of the Month. Steve is known for his problem-solving mindset, positive attitude and genuine commitment to customer satisfaction.
Originally from Big Rapids, Michigan, Steve now lives in Grayson, Georgia, where he has spent the past four years serving customers with consistency and care. Over that time, he has developed a strong reputation for delivering dependable service and building lasting relationships with the homeowners he serves.
Focused on Solutions Every Day
For Steve, no two days are exactly alike—but they all share a common goal: solving pest problems for customers and preventing new ones before they start.
His day-to-day work is centered on identifying pest concerns, developing effective solutions, and ensuring customers’ homes remain protected. Whether it’s a routine visit or a more complex issue, Steve approaches every situation with a focused, solutions-driven mindset. He understands that behind every service call is a homeowner relying on him to keep their environment safe and comfortable.
A Collaborative Approach to Problem-Solving
One of Steve’s strengths that sets him apart is his ability to immediately put customers at ease. He knows that dealing with pest concerns can be stressful and he works hard to create a reassuring experience from the moment he arrives. When customers have questions or concerns, Steve believes the best solutions come from working together.
He takes the time to listen carefully, understand the situation fully, and then share his professional insights in a clear and approachable way. By involving customers in the process and explaining how issues can be addressed, he creates a collaborative environment where homeowners feel informed and empowered.
This approach not only leads to effective solutions—it also strengthens the relationship between technician and customers.
Professionalism in Every Interaction
To Steve, professionalism is rooted in three key qualities: kindness, courtesy and knowledge.
These values guide every interaction he has, whether he’s answering a question, performing a service or offering recommendations. His respectful demeanor and expertise help ensure that every customer experience reflects the high standards of Massey Services.
Going Above and Beyond
Steve’s commitment to service doesn’t stop at pest control—it extends to helping customers in any way he can.
One memorable experience stands out. While performing a routine service, he noticed a customer struggling to move a large, heavy dresser out of their home. Without hesitation, Steve offered to help load it into their truck. The customer was incredibly appreciative of the extra effort.
The story took an unexpected and humorous turn a couple of weeks later. Curious, Steve looked up the property on Google Maps—only to discover that the Street View image captured him in the act of loading the dresser. While that moment has since been updated and is no longer visible, it remains a fun reminder of going the extra mile—literally and figuratively—for customers.
Earning Five-Star Feedback
Steve’s approach to service naturally leads to positive reviews. His philosophy is simple: provide great service first, and the feedback will follow.
By consistently delivering quality work and building strong relationships, he creates experiences that customers are happy to share. When he asks for reviews, it’s not a request, it’s a reflection of the confidence customers already have in his service.
Finding Joy in Helping Others
For Steve, the most rewarding part of his job is knowing he’s made a difference.
Helping customers maintain a pest-free home and solving issues as they arise gives him a strong sense of accomplishment. He takes pride in protecting the spaces where families live and feel comfortable.
There’s another perk that comes with doing a great job—occasionally being rewarded with snacks from appreciative customers. It’s a small but meaningful gesture that reinforces the positive relationships he’s built along the way.
A Well-Deserved Recognition
Steve Dockham’s dedication to pest problem-solving, customer care and professionalism makes him a standout member of the Massey Services team. His willingness to go above and beyond, combined with his approachable and thoughtful service style, embodies what it means to deliver Total Customer Satisfaction.
Congratulations, Steve, on being named May’s Technician of the Month—and thank you for the outstanding work you continue to do for your customers and your team.
Are you ready for a rewarding career like Steve’s? Click here to find positions we have available and apply today.