March Team Member Spotlight: Elizabeth Suero
Meet Elizabeth Suero: Excellence in Commercial Services
At Massey Services, great customer care is more than answering phones โ itโs about building relationships. This monthโs Team Member Spotlight shines on Brittany Griggs, whose dedication to empathy, teamwork and problem-solving makes a lasting impression on customers and coworkers alike.
Brittany has been part of the Massey Services team for three years, and from her very first day, she knew the company was different.
โWhen I started working here, it really felt like home.โ
That sense of belonging only grew stronger over time. After welcoming her newborn baby, Brittany received calls from coworkers checking in and letting her know she was missed โ a moment that confirmed she wasnโt just working for a company, but part of a work family.
A Leadership Philosophy Built on Integrity
Rather than admiring just one individual, Elizabeth draws inspiration from professionals who demonstrate integrity, teamwork and a commitment to helping others grow.
โIโm inspired by people who achieve results while focusing on building strong relationships with both their team and their customers.โ
That philosophy mirrors the culture at Massey Services, where collaboration and strong relationships are key to long-term success.
A Results-Driven Work Ethic
Elizabeth describes her work ethic in three words: goal-oriented, hardworking and reliable.
She takes pride in setting clear goals and delivering strong results, while also working closely with her team to support the success of the entire service center.
โI take ownership of my goals and focus on delivering strong results,โ she explains. โI take my responsibilities seriously and work with my team to help our service center succeed.โ
Why Massey Services?
Elizabeth was drawn to Massey Services because she believed her background in customer service would allow her to contribute meaningful value while continuing to grow professionally.
โIโm proud to work for Massey Services because itโs a company with a strong reputation for quality service and long-term customer relationships,โ she says. โThat reputation makes my job easier because it opens doors with potential clients.โ
Giving Back to the Community
Through her role at Massey Services, Elizabeth has also had opportunities to support nonprofit organizations in Central Florida.
She has helped organizations such as the Boys & Girls Clubs of Central Florida and Chance 2 Dance obtain services at a charity discount, allowing them to redirect more of their resources toward the programs that benefit children and families.
โI believe in supporting organizations that provide opportunities for young people,โ Elizabeth says. โIf we can help reduce costs, that allows more resources to go toward the programs and the children they serve.โ
Recognition at the Eagle Circle Awards
Elizabethโs dedication and performance have not gone unnoticed. Since joining Massey Services, she has qualified as a Top Performer in Florida every year. This year was particularly special, as she achieved the number one ranking in her region.
Being recognized at the Massey Services Eagle Circle Awards banquet was a proud moment for Elizabeth.
โIt was a very rewarding experience and a great recognition of the effort and dedication I put into my work,โ she says.
A Day in the Life
Elizabethโs workday starts early.
Her mornings often begin with responding to emails and coordinating new sales with technicians and the office manager. Throughout the day, she meets with customers, performs property inspections and identifies pest concerns.
After inspections are completed, Elizabeth prepares proposals and updates internal systems to ensure everything stays organized and customers receive prompt follow-up.
Helping Customers Is the Most Rewarding Part
For Elizabeth, the best part of her job is helping customers solve pest-related problems and protecting their businesses.
โI enjoy building relationships with clients and offering them the best solutions for their pest concerns,โ she says. โItโs very rewarding to know the work I do makes a positive difference for our customers.โ
Her commitment to service is reflected in the strong relationships she builds, with many of her sales coming through customer referrals.
Skills Gained Along the Way
During her time at Massey Services, Elizabeth has developed a wide range of professional skills. She has strengthened her ability to communicate with customers, manage sales schedules and conduct thorough pest inspections.
She has also refined her sales strategies, managed a large volume of proposals and follow-ups while ensured operations run smoothly behind the scenes.
What Makes a Career at Massey Unique
Elizabeth believes one of the most unique aspects of working at Massey Services is the balance between independence and support.
โI have the opportunity to manage my own sales and customer relationships while also having a team and company resources that help me succeed,โ she explains.
She especially values the company culture that celebrates employee achievements and encourages team members to take ownership of their roles.
โOne of the things I appreciate most about Massey Services is how leaders recognize and celebrate employee achievements,โ Elizabeth says. โThey create a culture where employees are encouraged to act like owners, with real accountability and commitment to the companyโs success.โ
Looking Ahead
With a strong commitment to service, teamwork and customer relationships, Elizabeth continues to have a meaningful impact at Massey Services. Her dedication to excellence not only helps customers solve pest problems but also strengthens the team and community around her.
As this monthโs Team Member Spotlight, Elizabeth Suero exemplifies the values that define Massey Services: integrity, hard work and a passion for helping others succeed.e, Brittany continues to prove that sometimes the biggest difference comes from simply listening first.
If youโre interested in working for Massey Services, we want to hear from you. Click here to find available positions and apply today.Top of Form