Wilmington, NC โ For nearly five years, Jess Swain has brought passion, professionalism, and a positive attitude to his role as a Pest Service Technician with Massey Services. His story is one of dedication, mentorship and a deep commitment to doing the right thingโeven when no oneโs watching.
Born and raised in Wilmington, North Carolina, Jess now serves the same community with pride, earning praise from both colleagues and customers. His work ethic is best summed up in three words: self-starter, dependable and optimistic. These are qualities that shine through in everything he does.
Jessโs journey with Massey began during an acquisition, but it wasnโt just business as usual. โTony Massey personally visited our operations center at the beginning of the acquisition,โ he recalls. โHe took time with the group and answered every question. That personal approach, combined with Masseyโs Mission Statement, made joining the team a no-brainer.โ
Regional Technician of the Year
Since then, Jess has become a standout member of the teamโrecognized as Regional Technician of the Year for three consecutive years. He views the accolades with humility. โItโs an honor, but Iโve simply tried to fulfill my responsibilities and give a little more than what customers expect,โ he says. โMaking a good income is great, but the recognition from Massey Services is the icing on the cake.โ
That extra effort hasnโt gone unnoticed. Jess is known for cultivating excellent relationships with customersโoften turning service calls into long-term friendships. His approach is simple: treat people like they matter. โI present myself in a way that shows customers theyโre important to me. I keep communication open and treat each one like a longtime friend,โ he says. โAnd I always ask for their feedback after each visit.โ
A Day in the Life of a Pest Technician
A typical workday for Jess begins with a strategic route plan, balancing efficiency with responsiveness to customer needs. From conducting detailed pest services to picking up litter on a customerโs lawn, Jess goes above and beyond. He ensures clear communication with both clients and the service center and even offers additional solutions when unexpected pest issues arise. โI donโt stop until Iโve completed the work assigned for the day,โ he adds.
At the heart of his job is a desire to help people. โResolving pest issues gives customers the assurance they need to enjoy and protect their homes, families, and property,โ he says. Itโs that sense of purpose that drives Jess every morning as he puts on his uniform.
Jess also credits Massey Services for setting him up for success. โWith years in the service industry, Iโve learned a lotโbut Massey provides the resources, education, and support that help me excel,โ he says.
When asked what sets his career apart, Jess points to Masseyโs values. โUnlike other service providers Iโve worked for, Massey makes it easy to deliver a truly satisfying customer experience. I look forward to each day. As Iโve told my childrenโitโs all about doing the right thing, even when you donโt feel like it.โ
As a mentor, a top performer, and a true team player, Jess Swain exemplifies the Massey difference. And for his fellow team members, heโs a shining reminder that with the right mindset, excellence is always within reach.
Thank you Jess, for going above and beyond for our customers and being a shining example of why itโs our people that MAKE A DIFFERENCE! Learn more about our career opportunities and how you can be a part of the Massey team!