February Technician of the Month: Tyler Morel
For February, Massey Services is proud to recognize Tyler Morel from Service Center 63 in Baton Rouge, Louisiana as our Technician of the Month. Although Tyler has been with the company for just five months, he has already made a strong impression through his dedication to customer care and quality service. Each day, his focus is simple: take care of customers, solve problems and ensure every service is done right. His commitment to doing the job thoroughly and professionally reflects the high standards we have at Massey Services.
For Tyler, building trust starts with showing genuine care, attention to detail and understanding that entering a customer’s home requires trust. He makes it a priority to listen carefully, explain what he is doing and treat every home as if it were his own. By taking the time to communicate clearly and respectfully, he helps customers feel comfortable and confident in the service they are receiving.
When concerns arise, Tyler approaches them with empathy and professionalism. He actively listens to understand the customer’s perspective and works collaboratively to find a solution that leaves them feeling confident and taken care of. To him, professionalism means showing up on time, being respectful and delivering quality work people can rely on. That consistency and accountability have quickly earned him the respect of both customers and colleagues.
One recent experience highlights Tyler’s impact. A customer considered canceling her service, but instead of simply accepting the cancellation, Tyler took the time to listen to her concerns. By showing empathy and creating a tailored solution that addressed her specific needs, he not only saved the account but also strengthened the relationship. The customer later expressed her appreciation for his demeanor and said she would go out of her way to notify the office about her positive experience.
Tyler believes the secret to earning positive reviews is communication before and after every service. He makes sure customers understand how he is protecting their home and provides transparent updates on what was completed and any issues discovered during inspection. For him, the most rewarding part of the job is knowing he made someone’s day easier and helped them feel more comfortable in their home. His dedication, integrity and customer-first mindset make him an easy selection.
Congratulations to Tyler Morel, Massey Services’ February Technician of the Month!
Are you ready for a rewarding career like Tyler’s? Click here to find positions we have available and apply today.