January Team Member Spotlight: James Underwood
For 14 years, James Underwood has dedicated his career to Massey Services. He has built a fulfilling and dynamic role as General Manager in Baton Rouge, Louisiana. His journey with Massey began through a family connection, but it quickly became one of the best career decisions he has ever made. Today, his passion for leadership and teamwork continues to drive him every day.

A Typical Day at Work for James
Starting his day at 6:30 a.m., James arrives at the office and immediately dives into his daily responsibilities. He begins by reviewing and opening essential reports, preparing to check in with his Sales team, inspection technician, and Service Manager. Once the morning check-ins are complete, he shifts his focus to key business areas such as service center growth, customer satisfaction and recruiting and training new team members.
Why Did James Choose Massey Services?
Initially hesitant about his career shift, James was encouraged by family members already working for Massey Services. “Their positive experiences and strong endorsements persuaded me to give it a shot. Over time, I discovered a work environment that was both rewarding and filled with opportunities for growth.”
The Best Part of His Job
James believes the people at Massey make all the difference. He appreciates the relationships he has built, not only with his local team but also with colleagues throughout the company. The camaraderie and support system at Massey Services have been instrumental in his professional journey.
Skills Gained and Personal Growth
Throughout his tenure, he has sharpened several key skills, from improving his communication to developing a deeper sense of humility. His experience has enhanced his professional and personal interactions, allowing him to become a more effective leader and mentor.
A Career Unlike Any Other
What makes his role truly unique? “It’s the excitement I feel every morning as I head to work. The sense of purpose, the ability to make a difference in someone’s life, and the rewarding nature of my responsibilities make every day fulfilling.” His journey at Massey Services is not just a career—it’s a passion-driven mission that continues to inspire him daily.

Thank you James, for going above and beyond for our customers and being a shining example of why it’s our people that MAKE A DIFFERENCE! Learn more about our career opportunities and how you can be a part of the Massey team!