Our Guarantee of Complete Satisfaction
We guarantee your premises will be FREE of roach, ant and rodent INFESTATION after we have completed your second month of service. This does not mean you will never see another roach, ant or rodent, but it does mean that the thoroughness of our services and your efforts to maintain the highest standards of sanitation will not allow an INFESTATION to develop. In the event of a pest sighting(s):
- We GUARANTEE a corrective service within 24 hours.
- We also GUARANTEE to provide this corrective service at no additional cost to you.
- If your pest problem persists and an infestation can be found in the physical structure after 30 days, a Massey PrevenTech Manager will verify the infestation and refund your last regular service charge.*
For the Hospitality Industry, Massey PrevenTech further GUARANTEES that if a guest refuses to pay for a night’s lodging or a meal charge due to a pest problem, Massey PrevenTech will:
- Verify the problem and take corrective measures immediately.
- Reimburse the Company for lost lodging and/or meal charge(s).**
- Send a letter of apology to the guest, with a copy sent to the Company Manager.
*A current balance, maximum 30 days, must be maintained to receive any refund or reimbursement under this Guarantee.
**Reimbursement under the terms of the Money Back Guarantee for lost lodging and meal charges will be provided only when The Company Manager notifies a Massey PrevenTech Manager within 24 hours and provides the Massey PrevenTech Manager with specific details of the problem, lodging and/or meal receipts, guest’s name and address. Reimbursement is restricted to one night’s lodging and one meal charge per occurrence.For our exclusive Bed Bug Program. If you're a current Massey Services customer: following the completion of the Bed Bug Remediation Treatment, IF bed bugs re-infest the same room within six months of treatment, we will retreat the room at no additional charge. If you are not currently a Massey Services customer: IF bed bugs re-infest the room within three months after Bed Bug Remediation Treatment, we will retreat the room at no additional charge.
Keep pests out of your business: